Shipping policy

Shipping Policy

Thank you for shopping with Sagemura. Below you'll find everything you need to know about how we process and ship your order.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few additional days — we will notify you by email if there is a significant delay.

Shipping Time

Once your order has shipped, estimated delivery times are as follows:

United States: 7–12 business days
United Kingdom: 10–15 business days

Please note that shipping times are estimates and are not guaranteed. Delays can occasionally occur due to customs processing, courier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location. We periodically offer free shipping promotions, which will be clearly indicated on our website at checkout.

Multiple Packages

Because some of our furniture and home decor items are sourced from different suppliers, your order may arrive in more than one package and on different dates. If you have ordered multiple items, please do not be concerned if they do not all arrive together.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package's journey to your door.

Shipping Address

Please double-check your shipping address at checkout. Sagemura is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at sagemuraofficial@gmail.com and we will do our best to correct it before the order ships.

Lost or Damaged Items

If your order arrives damaged or does not arrive at all, please contact us at sagemuraofficial@gmail.com within 7 days of the expected delivery date, along with your order number and photos of any damage. We will work with you to resolve the issue with a replacement or refund.

Customs and Import Duties

For international orders, any customs fees, import duties, or taxes charged by your country are the responsibility of the customer and are not included in the item price or shipping cost.

Questions

If you have any questions about your shipment, reach out to us anytime at sagemuraofficial@gmail.com.