FAQ

Ordering

How do I place an order?
Choose your product, tap "Buy with Cash on Delivery" or add it to your cart, then enter your name, phone number and address at checkout. It takes about a minute.

Do I need an account?
No. You can check out as a guest.

Will someone contact me after I order?
Yes. Our team calls or messages you to confirm your order and address before it ships.

Can I change or cancel my order?
Yes, as long as it hasn't been dispatched. Message us on WhatsApp as soon as possible with your order number.

Payment

How can I pay?
Cash on Delivery is available across the UAE. Any other payment options available will be shown at checkout.

Do I pay anything in advance?
No. With Cash on Delivery you pay only when your order arrives.

Delivery

How long does delivery take?
2–3 working days anywhere in the UAE after your order is confirmed.

How much is delivery?
Delivery is free on every order, anywhere in the UAE.

Do you deliver to my emirate?
Yes. We deliver to all seven Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.

How do I track my order?
The courier calls you before delivery. For an update anytime, see our Track your order page.

Returns

What is your return policy?
You can return unused items in their original packaging within 14 days of delivery. See Returns & Refunds for the full process.

What if my item arrives damaged or wrong?
Message us within 48 hours of delivery with a photo and we'll replace it or refund you.

Products

Will the product look like the photos?
We show each product as accurately as we can. If what arrives is different from what you ordered, you can return it.

I have a question about a product.
Message us on WhatsApp or use the "Ask a question" button on any product page. We're happy to help.