FAQs

Ordering

How do I place an order?
Simply browse our collection, select the product options you want, and click "Add to Cart." Once you're ready, proceed to checkout and enter your shipping and payment details.

Can I change or cancel my order after placing it?
Yes — you can cancel or modify your order free of charge within 12 hours of placing it. After that, your order is likely already being processed with our supplier and we can't guarantee changes. Email us at sagemuraofficial@gmail.com as soon as possible if you need to make a change.

Do you offer discounts or promo codes?
Yes, we periodically run promotions. Subscribe to our newsletter or follow us on Instagram to stay updated on current offers.

Shipping

Where do you ship to?
We currently ship to the United States and United Kingdom.

How long does shipping take?
Orders are processed within 1–3 business days. After that, delivery typically takes 7–12 business days for the US and 10–15 business days for the UK.

Will I get a tracking number?
Yes, you'll receive a tracking number by email as soon as your order ships.

Why did my order arrive in multiple packages?
Some of our furniture and decor pieces are sourced from different suppliers, so occasionally items from the same order ship separately and may arrive on different days.

Returns & Refunds

What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging. See our full Return & Refund Policy for details.

My item arrived damaged — what do I do?
Email us at sagemuraofficial@gmail.com within 7 days of delivery with your order number and photos of the damage. We'll arrange a replacement or full refund at no extra cost to you.

How long do refunds take?
Once your return is received and inspected, approved refunds are processed within 5–7 business days to your original payment method.

Product

Are your product measurements accurate?
Yes, all dimensions listed on product pages are provided by the manufacturer. We recommend measuring your space before ordering.

Do you offer assembly instructions?
Most furniture items include assembly instructions in the packaging. If yours didn't, or you need help, contact us and we'll get you what you need.

Payment

What payment methods do you accept?
We accept major debit and credit cards through our secure checkout.

Is my payment information safe?
Yes, all transactions are processed through encrypted, secure payment gateways. We never store your card details.

Contact

I still have a question — how do I reach you?
Email us anytime at sagemuraofficial@gmail.com. We aim to respond within 1–2 business days.